Each shipment is equipped with a tracking code which allows the status of the shipment to be monitored. Furthermore, thanks to the booking service for unloading offered by BRT, it is possible to plan the moment of unloading during order confirmation, thus optimizing delivery times.

If a faulty item is discovered, the customer must notify us within 7 days of receiving the goods. To report it, please send an email to our customer service, attaching 2 photos for each defective product: one of the imperfection itself and one of the bag tag, clearly legible to identify the item and the color of the model . If the defect is evident, the company could decide to request an immediate return or evaluate a single return at the end of the season, issuing a credit note and proceeding with the bank transfer for the return to the customer. At the company's discretion, the withdrawal of the reported piece may or may not be required to verify the real nature of the defect.

If you are having trouble accessing your account, please follow these steps:

1. Make sure cookies have been accepted correctly.
2. Check that you are connected to a stable internet network.
3. Try restarting your computer.
4. WRONG PASSWORD? Please check that uppercase and lowercase letters and symbols are spelled correctly

If the problem persists, our customer service is at your disposal to resolve the problem. You can contact us by email by writing to servizioclienti@ellegroup.it or on WhatsApp at the number: +39 392 9816532. Our service is available Monday to Friday from 9:00 to 17:00

Of course, to obtain the EANs of the items purchased, please contact our customer service by specifying the order or invoice number.

We can send you all the information necessary for importing into your management system or e-commerce, including: Item, SKU, color variant and product description.

If you prefer, we can provide this information to you in Excel format for convenient direct import to your system.

Of course, we have high resolution photographs of individual products, ideal for posting on social media or your B2C site

To obtain the photographic material you need, we invite you to send your request to our customer service.

If you are having difficulty completing your order, please check your cart.

Next to the selected items, check if there are numbers marked in red. This indicates that, at the same time, another customer has just completed the order and the item you selected is no longer available for the quantity entered.

Reduce the quantity entered or delete the item and you will be able to proceed to checkout without problems.